The FAQ

Do you Travel?

A: Absolutely! We love exploring and photographing new places when given the opportunity.
I kindly ask .75/mile round trip for weddings outside of Wilmington.
For international travel, that varies on location and time of year!
If lodging or airfare is required, that would include a varying additional fee.

How long have you been doing this?

Helen worked for wedding photographers in high school and college but started her own business, Visuals By Helen in January 2014.

How can we expect to receive our photos?

You will receive an online gallery from which you can digitally download individual photos to your device or download the whole album on a computer.Depending on the package you book, you can also receive an USB.

How long will it take to receive my photos?

For weddings, you will receive your entire gallery within 6-8 weeks. However, I love making sure my couples at least get a few sneak peeks within 72 hours of their wedding day. For family portrait session, it is about a two week turnaround.

Will you be posting our images on your website, social media, blogs, etc.?

Absolutely! With your permission of course. I love bragging about my amazing clients! You will be made aware if your photos are submitted and/or published for any print, magazines, blogs, etc. so we can celebrate together!

Where can I print my photos?

You will have a print release to print your photos from any source.
However, you will also have the ability to order high quality prints directly through your online gallery!
This includes prints, canvas, metal prints, & more!

Can you help us with planning?

You know it! I can send you an example set of itineraries based on the coverage you want or if you don't know how long you want your photographer, I send various day-of-wedding timelines so you can better grasp how you envision your day to go.

What should we wear for an engagement session?

If you are one of my booked couples, you received a complimentary engagement session right in Wilmington! Keep. it. simple. Don't overthink it. You want your love and raw emotions to be the focal point of the photos not your clothes. Wearing a flashy or complicated outfit will distract from the love that brought you here in the first place.

What should we wear for our family portrait?

Let me go ahead and tell you. Not a huge fan of the matching white shirt and khakis. Each person in your family has personality! Let them show it off through their clothes. You can definitely complement each other but respecting color families that work well together or doing spots of same color in hat, shirt, shoes, etc.

Will I receive watermarked images?

No! We never want watermarks to take away from the beauty of you & the image. We trust our clients to give credit when necessary by tagging me on social media and telling their friends about their experience with us!

Do you require a deposit?

For portrait sessions, it is a non-refundable 50% retainer. For weddings, there is a non-refundable retainer fee of $500 is required to book your wedding date. After that the final balance is due 30 days before the wedding or you can set up a payment plan with us!

How far out do you book?

It varies on the season and type of session or event. We have associate photographers too so don't be afraid to ask. You never know if the stars will align!

How do we book you?

Contact us at helen@visualsbyhelen.com or if you're feeling nervous about date availability, send us a text to see if your date is free! Helen's cell is 252-455-8240


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Travel

Available for hire in the pacific northwest and beyond. Previous travels include, France, Spain, Canada, Alaska, Ireland, and New Zealand. Contact us for an overseas quote.


Contact Us

helen@visualsbyhelen.com